ServiceNow integration
ServiceNow runs IT and service operations for many organisations, but tickets, users and assets rarely live only there. We integrate ServiceNow with delivery, HR and finance tools so work flows between teams without copy-and-paste, and everyone sees the same status.
At a glance
- Table API, Scripted REST and IntegrationHub
- Loop-safe two-way status sync
- Field and state mapping
- Changes delivered through your governance process
Backed by over 20 years of hands-on integration experience.
What we connect
ServiceNow to Jira or Azure DevOps
Escalate incidents and requests to engineering as work items, with status and comments synced both ways.
HR to ServiceNow
Create onboarding and offboarding tasks automatically from Workday or your HR system.
Effort and cost
Send time spent on tickets to finance or PPM tools for cost recovery and reporting.
Users and assets
Keep users, groups and asset data aligned with your other systems of record.
Problems we solve
- Incidents copied into Jira by hand
- Status updates that never make it back to the requester
- Onboarding requests raised late or missed
- Two-way syncs that loop or overwrite each other
- No record of effort spent on service work
How it's built
We integrate through ServiceNow's Table API and Scripted REST APIs, and IntegrationHub where you're licensed for it, while respecting your instance's governance, update sets and change process. Two-way syncs are designed so updates can't loop or overwrite each other.
Every integration comes with monitoring, alerting and documentation, so your team can see it working and keep it running after handover.
It can run in your own environment at no extra cost, or be hosted by us in a UK, EU or USA data centre of your choice, priced by data volume from £60 a month.
Questions
Not necessarily. Many integrations work well with the standard APIs. If you already have IntegrationHub, we'll use it where it helps.
We track the origin of each change and only sync the fields each side owns, so updates don't bounce back and forth.
Yes. We deliver ServiceNow changes through your update sets, environments and approvals.
Talk through your ServiceNow integration
Book a free one-hour consultation. We'll look at your systems and goals and give you an honest view of the options, with no obligation.
Book a free call